Agenda

08:30

09:00

INDUSTRY OUTLOOK

09:10

  • How COVID-19 has increased labour demands on the aged care workforce and how aged care services and the government have navigated these changes 
  • How the roll-out of vaccinations for aged care residents, aged care workers and carers has helped the community be safer 
  • How the government is working to implement the findings from the Royal Commission into Aged Care Quality and Safety with respect to the aged care workforce 

09:40

  • Understanding the recommendations from the Royal Commission 
  • Where to go from here - implications of the findings from the Royal Commission for the aged care sector 
  • Measures to go forward and challenges that lie ahead for the industry 

10:10

  • What do the seven principles within the Code include? 
  • How does the Code sit alongside and complement current regulatory frameworks, not replace them? 
  • Why should all aged care service providers pledge to the Code? 
  • Getting started: first steps after taking the pledge  

10:40

WORKFORCE OPERATIONS AND CULTURE 

11:00

  • Re-evaluating your priorities as an aged care leader during challenging times 
  • Investing time engaging and developing your people 
  • Maintaining flexibility and agility as an aged care leader 

11:30

  • Expanding aged care education, training and hiring opportunities to school leavers, people who have lost their jobs due to COVID-19 and lateral hires 
  • Government funding for additional workers that the aged care sector needs 
  • Recruitment of the aged care workforce in rural, regional and remote Australia 

12:20

  • Recruiting aged care staff with a customer-first mentality  
  • Embedding a customer-centric attitude in day to day operations, initiatives and practices  
  • Driving and maintaining long-term cultural change for a customer-centric workplace 

12:50

01:50

Roundtable One 
Transitioning training to online 
Liam Liddicoat, Senior Director of Sales, Open LMS 
                
Roundtable Two 
How can aged care service providers enhance rostering and scheduling to ensure employee satisfaction? 
Evelina King, Senior Account Relationship Manager – ANZ, WorkForce Software Australia 
Mark Miranda, Aged Care Leader, WorkForce Software Australia 
 
Roundtable Three 
How can your organisation upskill its aged care workforce to meet the needs of senior Australians? 

03:00

03:20

  • Working with residents and families to choose the right home based on care needs and common interests 
  • Thinking about rosters and workflow differently 
  • How smaller care environments have been proven to increase quality of life, reduce rates of depression and reduce hospitalisation for people living with dementia 

WORKFORCE HEALTH, WELLBEING AND SAFETY 

03:50

  • How we can protect and educate the aged care workforce at the same time 
  • Why continuous acknowledgement and staff support is an imperative for aged care service providers 
  • Providing the psychological support and wellbeing services our aged care workforce needs so they can continue to perform in their roles 

04:20

08:30

09:00

WORKPLACE SAFETY 

09:10

  • Supporting our frontline teams in safely using Personal Protective Equipment (PPE) to prevent COVID-19 infection and ensure we could continue to confidently and safely provide services to the most vulnerable members of our community 
  • Learning model including over ten minutes of video, a bespoke interactive eLearning module delivered via LMS and original Virtual Coaching Program 
  • Ensuring the learning model is accessible, effective and relevant, supported by a record level of course engagement with over 2000 employees completing the self-paced eLearning module within three days 

TRAINING, RECRUITMENT AND LEADERSHIP

09:40

  • Ensuring emerging leaders have access to development opportunities to achieve their professional goals and develop their skills 
  • Providing a structured framework to build skills, confidence and capacity in aged care services 
  • Connecting mentees with highly experienced industry mentors 

10:10

  • Developing an organisational ethos of ongoing learning to maintain best practice standards in the delivery of care by your aged care workforce 
  • Motivating staff to undertake ongoing training and professional development  
  • Communicating benefits to staff of ongoing training and professional development

10:40

11:10

  • Implementation of programs that build capability 
  • Providing ‘stretch’ opportunities for employees 
  • Accelerating professional development for our workforce 

11:40

  • Promoting positive aspects of aged care work to potential recruits 
  • Ensuring availability of work placements that provide positive experiences 
  • Aligning the right role to the person 

12:10

  • Working with registered training organisations to identify career progression opportunities with matching educational pathways 
  • Articulating clear pathway opportunities for aged care workers to increase employee satisfaction and retention 
  • Lateral recruitment from industries that require exceptional customer service skills 

01:00

02:00

  • Ensuring that graduates have the right skills for aged care providers 
  • How access to training providers can benefit existing staff 
  • How training providers can help upskill displaced workers interested in entering the aged care sector 

WORKFORCE INNOVATION AND EXPERIENCE 

02:30

  • How our diverse workforce of multiple faiths and 70 nationalities informs our inclusive approach to client services 
  • Training and empowering our workforce to provide LGBTI-inclusive services 
  • Accommodating the needs of people with disabilities in our workforce and supporting residents with disabilities 

03:00

03:30

  • Adapting the aged care workforce to advancements in automation and artificial intelligence 
  • How an increasingly mobile workforce can access services 
  • Building workforce confidence in using digital tools and understanding how it will help streamline work tasks and enhance quality of care 

04:00

  • Workforce reform 
  • Driving innovation in the aged care workforce 
  • Financial considerations in upgrading technology for your aged care workforce 

04:30

  • Ensuring new employees are properly inducted, developed and engaged to maintain job satisfaction during their time with the organisation 
  • Providing opportunities for employee growth 
  • Finding ways to recognise and reward high-performing employees 
  • Improving company culture 

05:00

CARING FOR THE CARERS: ATTRACTION, RETENTION AND ENGAGEMENT OF THE AGED CARE WORKFORCE 

 
 
30 March 2022 | 9 AM - 4:00 PM
 
 
Workshop Overview 
 
Aged care workers are the beating heart of their sector and the Royal Commission into Aged Care Quality and Safety says they play a critical part in the aged care experience for older Australians and their families. In its final report, the aged care royal commission acknowledged the complex task of recruiting, retaining and engaging a workforce that’s capable of delivering the quality of care that Australians expect. 
 
So how can this be achieved? There are numerous steps individual providers can take to support aged care workers. From creating a compelling value proposition, to facilitating ongoing professional development, providers can seize the initiative to attract, retain and engage a workforce to support care into the future. 
 
Having hands-on experience within the sector, Kerryn’s engaging, interactive and practical approach will have participants thinking about who their workforce is, what they want and how providers can attract, retain and engage their teams in new, simple and cost-effective ways. Thinking about the aged care workforce differently will help providers look to leverage relationships, systems and opportunities to solve real world workforce challenges across their organisations. 
 
The benefits to providers in focussing on their workforce are significant. The aged care workforce represents the single biggest operational cost impacting providers’ bottom lines. While workforce performance has the largest impact on delivery of care and on compliance with the Aged Care Quality and Safety Standards. 
 
Through introduction of a balanced yin/yang workforce management, Kerryn will arm participants with strategies to truly “create a culture of care”. 
 
 
Learning Objectives 
  • Understand what the workforce issues are facing the sector now and into the future 
  • Develop and initiate a strategy to position your organisation as an attractive place to work  
  • Identify ways to improve retention rates through creating a positive and engaging workforce culture 
  • Learn strategies to embed and engage aged care teams more fully to improve care within your organisation  
  • Understand the important role of strong leadership attracting, retaining and engaging the aged care workforce 
  • Identify opportunities for innovation in workforce management  
  • Engage across your organisation to reduce silos and improve whole of organisation performance 
  • Measure the success of attraction, retention and engagement strategies 
  • Learn immediate, practical and cost-effective steps to improve your metrics 
 

Workshop Agenda 

 
 
9.00 am | Welcome and introduction 
 
9.15 am | Program overview 
 
9.20 am | Why take action now: Change, competition, competence and care 
  • A Matter of Care and the Aged Care Royal Commission 
  • Aged Care Quality and Safety standards and the Serious Incident Reporting Scheme 
  • Financial, industrial and consumer pressure 
  • Sector-wide workforce shortages 
  • Skill gaps, training and competence for the delivery of quality care
  • Aged Care Transformed 
  
10.00 am | What might the future look like?
  • Technology, future of work, person-centred care and transformation, trends in the healthcare system, COVID and other infections 
 
10.40 am | Morning break
 
 11.00 am | Why they come: attracting the best candidates 
  • Identify your needs through workforce planning 
  • Build your brand  
  • Create an Employee Value Proposition (EVP)  
  • Package the perks  
  • Make it easy – streamline recruitment 
 
11.45 am | Why they stay: retaining your talent
  • Respect and relationships 
  • Health, wellbeing and safety 
  • Rostering and skill-mix 
  • Leave management 
  • Respect, diversity and flexibility 
  • Creating a culture of care 
 
12.30 pm | Networking lunch
 
 
1.00 pm | Why they work: engaging the workforce to care
  • Reward and recognition 
  • Training and development 
  • Upskilling and reskilling 
  • Career pathways and stretch opportunities 
  • Feedback, transparency and accountability 
 
1.45 pm | Why they lead: providing direction and inspiration 
  • Collaboration and communication 
  • Perceptions of leadership 
  • Leadership development and mentoring 
  • Systems, processes, protocols 
  • SOS Support 
 
2.30 pm | Afternoon break 
 
2.45 pm | Measuring success 
  • What should be measured? 
  • Red flags and green lights 
  • Opportunities for continuous improvement 
 
3.30 pm | Recap on the program, discussion and individual action plans
 
4.00 pm | Workshop Ends  
 
 

Workshop Leader 

 
 
Kerryn Dillon 
Director Health and Wellbeing – Aged Care Operations, PwC Australia 
Former Chief People and Culture Officer, TLC Healthcare 
 
Kerryn is a Director in the Health and Wellbeing team at PwC and is the national lead for Aged Care.  
 
Kerryn is a qualified lawyer and has held numerous senior positions across the health and aged care sector including serving as the Chief People and Culture Officer at TLC Healthcare, where she led the organisation to recognition as an ABA Employer of Choice for five consecutive years.  Kerryn has a lengthy history of providing practical, effective and value-driven solutions across the healthcare sector including acute, sub-acute, aged care, allied health, primary care and homecare.   Kerryn is committed to excellence and innovation to achieve exceptional outcomes for all.  
 
Kerryn has particular interest in the health workforce, systems and processes and healthcare operations.  Focusing on strong, engaging and collaborative relationships, Kerryn utilises co-design processes to identify innovative, practical and real-life solutions. 
 
Kerryn holds an MBA from Griffith University and a Graduate Diploma in Labour Relations from Melbourne University and is a qualified trainer and assessor.  She is also a Professional Member of the Institute of Managers and Leaders and an AHRI certified Human Resources Practitioner. 
 
From her experience, Kerryn has an excellent understanding of the realities for organisations within the sector and what it takes to become a sector leader and Employer of Choice.