CARING FOR THE CARERS: ATTRACTION, RETENTION AND ENGAGEMENT OF THE AGED CARE WORKFORCE
22 July 2021 | 9 AM - 4:30 PM
Aged care workers are the beating heart of their sector and the Royal Commission into Aged Care Quality and Safety says they play a critical part in the aged care experience for older Australians and their families. In its final report, the aged care royal commission acknowledged the complex task of recruiting, retaining and engaging a workforce that’s capable of delivering the quality of care that Australians expect.
So how can this be achieved? There are numerous steps individual providers can take to support aged care workers. From creating a compelling value proposition, to facilitating ongoing professional development, providers can seize the initiative to attract, retain and engage a workforce to support care into the future.
Having hands-on experience within the sector, Kerryn’s engaging, interactive and practical approach will have participants thinking about who their workforce is, what they want and how providers can attract, retain and engage their teams in new, simple and cost-effective ways. Thinking about the aged care workforce differently will help providers look to leverage relationships, systems and opportunities to solve real world workforce challenges across their organisations.
The benefits to providers in focussing on their workforce are significant. The aged care workforce represents the single biggest operational cost impacting providers’ bottom lines. While workforce performance has the largest impact on delivery of care and on compliance with the Aged Care Quality and Safety Standards.
Through introduction of a balanced yin/yang workforce management, Kerryn will arm participants with strategies to truly “create a culture of care”.
- Understand what the workforce issues are facing the sector now and into the future
- Develop and initiate a strategy to position your organisation as an attractive place to work
- Identify ways to improve retention rates through creating a positive and engaging workforce culture
- Learn strategies to embed and engage aged care teams more fully to improve care within your organisation
- Understand the important role of strong leadership attracting, retaining and engaging the aged care workforce
- Identify opportunities for innovation in workforce management
- Engage across your organisation to reduce silos and improve whole of organisation performance
- Measure the success of attraction, retention and engagement strategies
- Learn immediate, practical and cost-effective steps to improve your metrics
9.00 am | Welcome and introduction
9.15 am | Program overview
9.20 am | Why take action now: Change, competition, competence and care
- A Matter of Care and the Aged Care Royal Commission
- Aged Care Quality and Safety standards and the Serious Incident Reporting Scheme
- Financial, industrial and consumer pressure
- Sector-wide workforce shortages
- Skill gaps, training and competence for the delivery of quality care
- Aged Care Transformed
10.00 am | What might the future look like?
- Technology, future of work, person-centred care and transformation, trends in the healthcare system, COVID and other infections
10.40 am | Morning break
11.00 am | Why they come: attracting the best candidates
- Identify your needs through workforce planning
- Build your brand
- Create an Employee Value Proposition (EVP)
- Package the perks
- Make it easy – streamline recruitment
11.45 am | Why they stay: retaining your talent
- Respect and relationships
- Health, wellbeing and safety
- Rostering and skill-mix
- Leave management
- Respect, diversity and flexibility
- Creating a culture of care
12.30 pm | Networking lunch
1.00 pm | Why they work: engaging the workforce to care
- Reward and recognition
- Training and development
- Upskilling and reskilling
- Career pathways and stretch opportunities
- Feedback, transparency and accountability
1.45 pm | Why they lead: providing direction and inspiration
- Collaboration and communication
- Perceptions of leadership
- Leadership development and mentoring
- Systems, processes, protocols
- SOS Support
2.30 pm | Afternoon break
2.45 pm | Measuring success
- What should be measured?
- Red flags and green lights
- Opportunities for continuous improvement
3.30 pm | Recap on the program, discussion and individual action plans
4.00 pm | Workshop Ends
Director Health and Wellbeing – Aged Care Operations, PwC Australia
Former Chief People and Culture Officer, TLC Healthcare
Kerryn is a Director in the Health and Wellbeing team at PwC and is the national lead for Aged Care.
Kerryn is a qualified lawyer and has held numerous senior positions across the health and aged care sector including serving as the Chief People and Culture Officer at TLC Healthcare, where she led the organisation to recognition as an ABA Employer of Choice for five consecutive years. Kerryn has a lengthy history of providing practical, effective and value-driven solutions across the healthcare sector including acute, sub-acute, aged care, allied health, primary care and homecare. Kerryn is committed to excellence and innovation to achieve exceptional outcomes for all.
Kerryn has particular interest in the health workforce, systems and processes and healthcare operations. Focusing on strong, engaging and collaborative relationships, Kerryn utilises co-design processes to identify innovative, practical and real-life solutions.
Kerryn holds an MBA from Griffith University and a Graduate Diploma in Labour Relations from Melbourne University and is a qualified trainer and assessor. She is also a Professional Member of the Institute of Managers and Leaders and an AHRI certified Human Resources Practitioner.
From her experience, Kerryn has an excellent understanding of the realities for organisations within the sector and what it takes to become a sector leader and Employer of Choice.